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Morro Data Support Summary

All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24/7 response is included in the Morro Data Enterprise Plan and is available as paid option.

Standard Premium
CloudNAS Essentials N/A Optional
CloudNAS Business Optional
CloudNAS Enterprise Optional
CloudNAS Design Collaboration Optional
Morro Data support center solutions
Community forum
CacheDrive Expedite RMA process
Free VM in the event of hardware failure
Proactively hardware device management
CloudNAS service account start up advisory service
User, Pools, Shares, and Device management
Proactive CloudNAS account performance monitoring
Quarterly review and analysis of resource usage
Web portal online ticket Business Hours
(Mon-Fri, 9-5 PST)
Email support Business Hours
(Mon-Fri, 9-5 PST)
Online chatter Business Hours
(Mon-Fri, 9-5 PST)
Phone support N/A Business Hours
(Mon-Fri, 9-5 PST)
Extended Hours
(Mon-Fri, 8-8 PST)
Response Time (email/online/web) 4 hours 1 hr. during business hours
4 hrs. for off business hours
Response Time (phone support) N/A (Mon-Fri, 9-5 PST)
1 hr. for business hours
(Mon-Fri, 8-8 PST)
2 hrs. for extended hours
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