Welcome to Morro Data Support
Popular Topics
These popular topics will help you learn more about your Morro Data products.
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Morro Data Support Summary
All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24/7 response is included in the Morro Data Enterprise Plan and is available as paid option.
Standard | Premium | |
---|---|---|
CloudNAS Business | ![]() | Optional |
CloudNAS Enterprise | ![]() | Required |
CloudNAS Design Collaboration | ![]() | Required |
Morro Data support center solutions | ![]() | ![]() |
CacheDrive Expedite RMA process | ![]() | |
Free VM in the event of hardware failure | ![]() | |
Proactively hardware device management | ![]() | |
CloudNAS service account start up advisory service | ![]() | |
User, Pools, Shares, and Device management | ![]() | |
Proactive CloudNAS account performance monitoring | ![]() | |
Quarterly review and analysis of resource usage | ![]() | |
Web portal online ticket & Email support | Business Hours (Mon-Fri, 9-5 PST) | 24/7 |
Response Time | 4 hours | 1 hr. during business hours 4 hrs. for off business hours |