Welcome to Morro Data Support

Morro Data Support Summary

All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24/7 response is included in the Morro Data Enterprise Plan and is available as paid option.


CloudNAS Business Optional
CloudNAS Enterprise Required
CloudNAS Design Collaboration Required
Morro Data support center solutions
CacheDrive Expedite RMA process 
Free VM in the event of hardware failure 
Proactively hardware device management 
CloudNAS service account start up advisory service 
User, Pools, Shares, and Device management 
Proactive CloudNAS account performance monitoring 
Quarterly review and analysis of resource usage 
Web portal online ticket & Email supportBusiness Hours
(Mon-Fri, 9-5 PST)
Response Time4 hours1 hr. during business hours
4 hrs. for off business hours