Welcome to Morro Data Support
Popular Topics
These popular topics will help you learn more about your Morro Data products.
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Morro Data Support Summary
All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24/7 response is included in the Morro Data Enterprise Plan and is available as paid option.
| Standard | Premium | |
|---|---|---|
| CloudNAS Business |  | Optional |
| CloudNAS Enterprise | | Required |
| CloudNAS Design Collaboration | | Required |
| Morro Data support center solutions | | |
| CacheDrive Expedite RMA process | | |
| Free VM in the event of hardware failure | | |
| Proactively hardware device management | | |
| CloudNAS service account start up advisory service | | |
| User, Pools, Shares, and Device management | | |
| Proactive CloudNAS account performance monitoring | | |
| Quarterly review and analysis of resource usage | | |
| Web portal online ticket | Business Hours (Mon-Fri, 9-5 PST) | 24/7 |
| Email support | Business Hours (Mon-Fri, 9-5 PST) | 24/7 |
| Response Time (email/online/web) | 4 hours | 1 hr. during business hours 4 hrs. for off business hours |
| Response Time (phone support) | N/A | (Mon-Fri, 9-5 PST) 1 hr. for business hours (Mon-Fri, 8-8 PST) 2 hrs. for extended hours |