We're Here to Help

Contact Sales:(510) 398-1170

 

Morro Data Support Summary

All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24/7 response is included in the Morro Data Enterprise Plan and is available as paid option.

 StandardPremium
   
CloudNAS Business Optional
CloudNAS Enterprise Optional
CloudNAS Design Collaboration Optional
   
Morro Data support center solutions
Community forum
CacheDrive Expedite RMA process 
Free VM in the event of hardware failure 
Proactively hardware device management 
CloudNAS service account start up advisory service 
User, Pools, Shares, and Device management 
Proactive CloudNAS account performance monitoring 
Quarterly review and analysis of resource usage 
Web portal online ticketBusiness Hours
(Mon-Fri, 9-5 PST)
24/7
Email supportBusiness Hours
(Mon-Fri, 9-5 PST)
24/7
   
 N/ABusiness Hours
(Mon-Fri, 9-5 PST)
Extended Hours
(Mon-Fri, 8-8 PST)
Response Time (email/online/web)4 hours1 hr. during business hours
4 hrs. for off business hours
Response Time (phone support)N/A(Mon-Fri, 9-5 PST)
1 hr. for business hours
(Mon-Fri, 8-8 PST)
2 hrs. for extended hours
Book Demo