UPDATED: Jan. 24, 2022
Thank you for using Morro Systems. Here we describe how we collect, use and handle your Personal Information when you use our websites, software and services (“Services”).
Third Party Applications
Our Services are intended for use by businesses and organizations. If you use an email address provided by an organization you are affiliated with, such as an employer or educational entity, to access the Services, the owner of the domain associated with your email address may control and administer your Services account and access and process your data, including the contents of your communications and files. Your use of the Services may be subject to your organization’s policies, if any. If your organization is administering your use of the Services, please direct your privacy inquiries to your administrator. Morro Systems is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement
Changes to this Policy
What and Why Information is Collected
We collect your Personal Information at a variety of points, including when you use the system, place an order, download a new product or update, register a license, request services, store Data, confer with one of our customer support technicians, or take part in other activities on our Website. Please be aware that if you choose not to provide us with your Personal Information, we may not be able to, or may choose not to, make our products or services available to you.
We collect and use the following information to provide, improve and protect our Services:
Administrator and Account Data
We collect, and associate with your account, information like your name, title, email address, phone number, payment info, physical address, employment information and account activity, along with information about the products or services you license, such as the activation code, date of purchase, and information relating to a support issue. We also collect aggregated usage information related to your account and administrative data, such as the controls you select, associated with your account. We use Administrator Data to provide the Services, service the account, undertake transactions, and detect and prevent fraud.
We may use Administrator Data to contact you to provide information about your account, subscriptions, billing, and updates to the Services, including information about new features, security or other technical issues. We may also contact you regarding third-party inquiries we receive regarding use of the Services, as described in your agreement. You will not be able to unsubscribe from these administrator communications.
Administrator Data may also include contact and personal information of team users, your colleagues, partners and associates if you authorize or enable them to use the Services.
You may update, correct or delete information about you at any time by logging into your admin account and modifying your information by contacting customer support.
Customers who subscribe to the service will be required to maintain an active payment instrument number (e.g., credit card), and associated information including name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data (“Payment Data”). We use Payment Data to complete transactions, as well as to detect and prevent fraud.
You may update payment information using the admin login. You may close your account by contacting customer support. After you close your account, however, we may retain your payment instrument data for as long as reasonably necessary to complete transactions, to comply with our legal and reporting requirements, and to detect and prevent fraud.
We collect information related to how you use the Services, including actions you take in your account (like sharing, editing, viewing, and moving files or folders). This helps us provide you with new and improved features.
We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.
By using our Products or Services on your network, you grant Morro Systems the right to process and copy any and/or all the files sent to the Morro Data Service regardless of who might be the creator, originator, editor, or otherwise the owner of those files. You assume sole responsibility for Morro Systems receiving access to and managing those files.
Support Data is the information we collect when you contact or engage us for support. It includes information you submit in a support request or provide when you run an automated trouble-shooter. It may also include information about hardware, software, and other details gathered related to the support incident, such as contact or authentication information, chat session personalization, information about the condition of the machine and the application when the fault occurred and during diagnostics, and error-tracking files. In addition to using Support Data to resolve your support incident, we use Support Data to operate and improve the products and services we offer.
Support may be provided through phone, email, or online chat. With your permission, we may use Remote Access to temporarily navigate your machine as a user – you may be asked to add a support professional as an authorized user for a limited duration to view diagnostic data to resolve a support incident. Phone conversations, online chat sessions, or Remote Access sessions with support professionals may be recorded and/or monitored.
Following a support incident, we may request your feedback on and rating of quality of support and our products and services.
Cookies and Other Technologies
Morro Systems gathers general information about visits to our websites, the files you copy to the Morro Devices, the configuration of your Morro Devices and your computers interaction with us, and stores this information in log files. Morro Systems uses this information to understand traffic and downloads on our websites as well as product usage patterns, enabling us to improve the site and product, provide the best experience possible, and improve our ability to serve our customers.
Sharing Your Personal Information
We may share information with third parties who provide services for us. For example, we share information with vendors who help us send emails and operate our websites. We also share information to fulfill your purchases. Some vendors may be located outside of the United States.
Morro Systems uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to deliver the services Morro Systems have retained them to provide and will be prohibited from using data for any other purpose.
If you are a user of a Team in an Account, your administrator can access and control your team account. Please refer to your organization’s internal policies if you have questions about this. If you are not an account team user but interact with a team user (by, for example, joining a shared folder or accessing stuff shared by that user), members of that organization may be able to view the name, email address, IP address and other information that was associated with your account at the time of that interaction.
We may share information with any successor to all or part of our business. For example, if we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
How We Communicate with You
Morro Systems may, from time to time, send you emails, or other communications containing the following types of information: notifications of detected problems with the Service; notifications concerning the expiration, renewal and status of your account; activity status reports; Service and Software upgrade notices; notices concerning new or related products or services from Morro Systems or other providers, enhancements, and price changes, notifications regarding suspected unlawful or inappropriate use, and requests for feedback on your Morro Systems products and services.
We also send Promotional and Newsletter Communications emails. You may opt out of receiving promotional materials and newsletters from us by following the opt-out instructions provided in those emails.
Morro Systems is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we use reasonable security to encrypt that data and send it securely.
Morro Systems encrypts the files that we process before they leave your Morro Systems Devices. Morro Systems also uses Transmission Encryption technology to send your files to our storage service providers. Your encrypted files transmitted to our providers servers are stored in facilities with access restricted to authorized personnel only.
Unless we have entered into a Business Associate Agreement with you upon you signing up for our Services, you agree not to upload to or collaborate through the Services any Personal Health Information as defined by the Health Insurance Portability and Accountability Act of 1996 as amended (HIPAA).
How You Can Access or Correct Your Personal Information
You can access selected Personal Information that we collect online by selecting the My Account tab on your Team Portal and logging in. We use this procedure to better safeguard your information. You can correct factual errors in your Personal Information on our websites or by sending a request email@example.com. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making corrections.
Our Policy on Children
Our sites and services are not directed to individuals under 13 years of age. We do not knowingly collect personally identifiable from children under 13. If you are a parent or guardian and you think your child under 13 has given us information, please contact us at firstname.lastname@example.org. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. For additional information on protecting children’s privacy, visit?www.consumer.ftc.gov/blog/kids-online-privacy-next-generation.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.
We will retain personal data we process on behalf of our customers as directed by paying customers. We will retain this personal information as necessary to comply with legal obligations, resolve disputes, and enforce agreements. You can access your personal information by logging into your account.
If you delete your account, we’ll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements. We may also retain cached or archived copies of information about you for a certain period of time.
Data Location- We Store Information In and Outside the United States
Customer Data that Morro Systems processes on your behalf may be transferred to, and stored and processed in, the United States or any other country in which Morro Systems or its affiliates or subcontractors maintain facilities. You appoint Morro Systems to perform any such transfer of Customer Data to any such country and to store and process Customer Data to provide the Services.
If you live outside of the United States, you understand and agree that we may transfer your information to the United States or our offices in other countries. Our sites are subject to U.S. laws, which may not provide the same level of protection as those in your country.
Morro Systems may offer preview, beta or other pre-release features and services (“Previews”) for optional evaluation. Previews may employ lesser or different privacy and security measures than those typically present in the production Services. We may solicit your feedback about the Preview or your interest in continuing to use it after general release.
Morro Systems Contact information
If you have any questions or comments, please contact us email@example.com.