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This week we are pleased to introduce our Premium Support plan. Please contact sales for additional information.
Morro Data believes in simple IT and that all businesses should have fast, efficient and enterprise-level features when it comes to data. Businesses run on data. We understand a reliable and simple global file storage solution is essential to the success of business operations.
Furthermore, we stand behind our product with the best technical support effort for the most demanding business needs. Now, Morro Data offers a Premium Support plan for CloudNAS customers that includes 24×7 response and value-added services.
Premium Support is included in the CloudNAS Enterprise Plan and offered as a paid option for customers on the CloudNAS Business or CloudNAS Essentials Plans.
Premium Support includes:
- Expedited CacheDrive RMA process.
- Free VM to use during RMA processing in the event of hardware failure.
- Proactively hardware device management.
- CloudNAS service account start up advisory service.
- User, Pools, Shares, and Device management.
- Proactive CloudNAS account performance monitoring.
- Quarterly review and analysis of resource usage.
- 24×7 Support portal online ticket.
- 24×7 Email support.
- 24×7 Online chat support.
- Business hours and extended hours Phone support.
All Morro Data customers receive access to the Standard Support plan as part of their service plan.
Support Plan comparison.
| Service Plans | Standard | Premium |
|---|---|---|
| CloudNAS Essentials | * | Optional |
| CloudNAS Business | * | Optional |
| CloudNAS Enterprise | * | * |
| Support Center Solutions | * | * |
| Community Forum | * | * |
| CacheDrive Expedited RMA Process | * | * |
| Proactive CloudNAS account performance monitoring | * | * |
| Free VM in the event of hardware failure | * | |
| Proactive hardware device management | * | |
| CloudNAS service account implementation advisory service | * | |
| Users, Pools, Shares and Device management | * | |
| Quarterly review and analysis on resource usage | * | |
| Support portal online ticket | Business Hours (Mon-Fri, 9-5 PST) |
24×7 |
| Email support | Business Hours (Mon-Fri, 9-5 PST) |
24×7 |
| Online chat support | Business Hours (Mon-Fri, 9-5 PST) |
24×7 |
| Phone support | Business Hours (Mon-Fri, 9-5 PST) Extended Hours (Mon-Fri, 8-8 PST) |
